FAQ​

Available in Lake Macquarie, Morisset, Doyalson & Surrounding Areas

Frequently Asked Questions

Yes, for all-wheel-drive vehicles, it is generally recommended to use a flatbed tow truck. This method ensures that all four wheels of your car are safely lifted off the ground, preventing any potential damage to the drivetrain or transmission. Flatbed towing provides the most secure and damage-free transportation for your all-wheel-drive vehicle.

While towing a car with an automatic transmission using the drive wheels on the ground (also known as “two-wheel towing” or “dolly towing”) is possible, it is not recommended for extended distances or at high speeds. Towing a car with the drive wheels on the ground can put strain on the transmission system. It is generally safer to use a flatbed tow truck or a trailer to ensure the car’s wheels are lifted off the ground during transportation.

Various factors contribute to pricing on holidays and weekends, enquire with us directly about the specific holiday/weekend to get a price including a breakdown of the specific holiday surcharges.

When conducted by a professional and experienced tow truck operator, towing should not cause significant damage or be rough on your car. However, it is essential to choose a reputable towing company like Chain Gang Towing that uses proper equipment and techniques to ensure the safe and careful handling of your vehicle. Towing should be conducted with caution to minimize any potential stress or damage to your car during transportation.

Yes, reputable towing companies like Chain Gang Towing ensure that their tow truck drivers undergo special training. Professional tow truck drivers are trained in various aspects of towing, including vehicle recovery, proper towing techniques, safety protocols, and customer service. They are equipped with the knowledge and skills to handle different types of vehicles and towing scenarios efficiently and safely.

Yes, tow truck drivers typically require a special license or certification to operate a tow truck. The specific requirements may vary depending on the location and the type of tow truck being operated. These licenses or certifications ensure that tow truck drivers have the necessary skills and knowledge to operate the vehicles safely and responsibly.

Yes, tow trucks are subject to regular inspections to ensure their roadworthiness and compliance with safety standards. We prioritize the maintenance and inspection of our tow trucks to ensure they are in proper working condition. Regular inspections help identify and address any potential issues or safety concerns, ensuring the reliability and safety of the tow trucks used for towing operations.

At Chain Gang Towing, we prioritize the safe transportation of your vehicle. In the rare event that any damage occurs during the towing process, we take full responsibility for it. We have insurance coverage to protect your vehicle while it is in our care, and we will work diligently to resolve any damage-related issues promptly and fairly.

Yes, even if your car is lowered, it can still be towed. However, it is crucial to inform the towing company about your lowered vehicle to ensure they have the appropriate equipment and knowledge to tow it safely. Some specialized tow trucks or equipment may be required to accommodate lowered vehicles, such as flatbed tow trucks with a shallow loading angle. Informing Chain Gang Towing about your car’s specific requirements will help them determine the best approach for towing your lowered vehicle.

Chain Gang Towing is equipped to handle a wide range of vehicles, including cars, SUVs, motorcycles, trucks, vans, and even specialty vehicles. Whether you have a standard-sized vehicle or a larger one, our fleet of tow trucks and experienced operators can accommodate various sizes and types of vehicles. We strive to provide reliable towing services for all your vehicle transportation needs.

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